Frequently Asked Questions
Helpful details
Start here for clear information about KAFDY product contents, care, catalog-preview status, and support.
Are planters or vases included?
Only when the individual product page explicitly says so. Most styled containers, soil, filler, and companion pieces shown in photography are not included. Check the Included line on each product page.
Can every product be used outdoors?
Outdoor guidance varies by item. Follow the product-specific care and placement information; do not assume a general UV, waterproof, or all-weather claim applies when it is not stated on that page.
How should I shape and clean artificial greenery?
After unpacking, work from the main stem outward and shape branches gradually. Begin dust removal with a soft, dry cloth. Follow any item-specific directions and test other cleaning methods on a hidden area first.
Why can’t I see a price or add an item to cart?
The store is currently in catalog-preview mode. Products remain unavailable for checkout until final pricing, costs, fulfillment mapping, imagery, and policy gates have been approved.
How do I choose pieces for a planter?
A simple arrangement uses three roles: one focal piece for height, fuller foliage for the middle, and shorter or softer stems near the edge. Check dimensions and included quantities before choosing components.
How do I get help with an order?
Use the Contact page and include your order number once ordering is available. Never send payment-card information, passwords, or one-time codes through email or a contact form.
Shipping, returns, payment, and fulfillment policies will be published only after the responsible business details are approved.