Returns & Refunds

If a KAFDY website order does not work for you, contact us first. Do not mail a return to the address on the original shipping label or to Amazon without our return instructions.

Return window and condition

Request a return within 30 days after delivery. For a change-of-mind return, the item should not have been used or materially altered beyond normal unpacking and gentle arranging needed to inspect an artificial plant or flower. Please keep the original packaging and all included components. These condition rules do not restrict remedies for an item that arrived damaged, defective or incorrect, or rights that cannot be waived under applicable law.

How to start a return

Email [email protected] with your KAFDY order number, the item and the reason for return. We will review the request and, if approved, create an MCF return. We will send the authorization instructions and the return destination assigned to that return. The MCF return mailing label section identifies the destination but does not include paid postage; you or KAFDY must arrange postage as described below. Include the return authorization slip as instructed. There is no fixed public warehouse return address.

Return shipping

If an item arrived damaged, defective or different from what you ordered, KAFDY will cover reasonable return shipping or provide another appropriate resolution. For other approved returns, you are responsible for return shipping. If we offer a prepaid label for convenience, we will tell you its actual cost before you accept it; that cost may be deducted from the refund. The original $8.95 shipping charge is not refunded for a change-of-mind return unless applicable law requires otherwise.

Damaged, defective or incorrect items

Please contact [email protected] within 7 days after delivery if an item arrived damaged, defective or incorrect. Include the order number and photos showing the issue, item and packaging where possible. Keep the item and packaging until we provide instructions. We may offer a replacement, refund or another appropriate resolution depending on the issue. This reporting request does not limit rights that cannot be waived under applicable law.

Refunds and cancellations

We review an authorized return when its receipt or other relevant evidence is available. Once a refund is approved, KAFDY will process it to the original payment method within 5 business days, or sooner if applicable law requires. Your payment provider may take additional time to post the credit. Amazon MCF handles the physical return but does not issue your KAFDY store refund.

Contact us promptly if you need to cancel. Cancellation may no longer be possible after fulfillment starts. If we cannot cancel, you may request an eligible return after delivery. If we cannot fulfill an unshipped order, we will offer cancellation and a prompt refund.